What is ShieldFive?
Learn about zero-knowledge encryption, how ShieldFive works, and who should use it.
Getting Started Guide
Create your account, complete onboarding, and upload your first encrypted file.
Frequently Asked Questions
Quick answers to the most common questions about ShieldFive.
Uploading Files
How to encrypt and upload files with strong passphrases and vault keys.
Downloading Files
Download and decrypt your files securely in your browser.
Folders and Organization
Organize files with encrypted folders and use the Bin for safe deletion.
Requesting Documents from a Client
Send a link your client opens without an account, with per-item upload slots, a PIN, expiry and end-to-end encrypted uploads.
Collecting Tax Documents from Clients Without Email
Collect W-2s, 1099s and other tax documents with a ShieldFive document request: no client account, 5 GB per file, any file type, client reminders, encrypted in the client's browser.
Collecting Passports and Identity Documents from Immigration Clients
Collect passports and birth certificates from immigration clients with a ShieldFive document request: opens on a phone, no account or app, I-130 and I-485 checklists, encrypted on the client's device.
Sharing Files
Create secure share links with expiration, download limits, and country restrictions.
Encryption and Keys
Understand how ShieldFive encrypts your files and protects your privacy.
Security and Privacy
Learn about ShieldFive's zero-knowledge security model and privacy protections.
Best Practices
Tips for passphrase management, file organization, secure sharing, and more.
Account Management
Sign in, reset passwords, change email, and manage your account.
Billing and Plans
View plans, manage subscriptions, and understand usage limits.
Limits and Performance
File size limits, bandwidth quotas, rate limits, and performance tips.
Browser Compatibility
Supported browsers, system requirements, and performance recommendations.
Troubleshooting
Solutions for common issues with uploads, downloads, and sharing.
Common Errors
Understanding error messages and how to resolve them.
Browse by category
Getting Started
- What is ShieldFive?
Learn about zero-knowledge encryption, how ShieldFive works, and who should use it.
- Getting Started Guide
Create your account, review the onboarding checklist, and upload your first encrypted file.
- Frequently Asked Questions
Quick answers to the most common questions about ShieldFive.
Using ShieldFive
- Uploading Files
How to encrypt and upload files with strong passphrases and vault keys.
- Downloading Files
Download and decrypt your files securely in your browser.
- Folders and Organization
Organize files with encrypted folders and use the Bin for safe deletion.
- Requesting Documents from a Client
Send a link your client opens without an account, with per-item upload slots, a PIN, expiry and end-to-end encrypted uploads.
- Collecting Tax Documents from Clients Without Email
Collect W-2s, 1099s and other tax documents with a ShieldFive document request: no client account, 5 GB per file, any file type, client reminders, encrypted in the client’s browser.
- Collecting Passports and Identity Documents from Immigration Clients
Collect passports and birth certificates from immigration clients with a ShieldFive document request: opens on a phone, no account or app, I-130 and I-485 checklists, encrypted on the client’s device.
- Sharing Files
Create secure share links with expiration, download limits, and country restrictions.