ShieldFive Help

Need help? Contact support

Plans, billing, and subscriptions

Choose a plan that fits your storage and bandwidth needs. All plans include the same post-quantum encryption and zero-knowledge security.

What plans are available?

  • Free: 10 GB storage, 20 GB/month transfer, no card

  • Shield (1 TB): €6/mo or €60/yr

  • Shield+ (2 TB): €10/mo or €96/yr

  • Pro (5 TB): €20/mo or €192/yr

  • Firm seat (document requests): €29 per seat per month, or €290 per seat per year. One seat per person who sends requests; clients never pay. Each seat includes 100 GB of fair-use storage, 50 GB of monthly transfer and unlimited open requests.

  • Founding Lifetime (5 TB): €249 once, no renewal. This price ends 30 November 2026; after that, €299. See Founding Lifetime.

Document requests on the free plan. A firm's first 14 days of document requests are a trial with no cap. After the trial, a free account can have one open request at a time, request links expire after at most 7 days, and automatic client reminders and firm branding are off. Files clients already uploaded stay where they are. A firm seat removes these limits.

Where do I manage my subscription?

To manage your plan and billing:

  1. Sign in to your ShieldFive account
  2. Go to Settings
  3. Select the "Billing" or "Plans" tab

From here you can view your current usage, payment methods, invoices, and upgrade or downgrade your plan.

How is my usage calculated?

  • Storage: Total size of all your encrypted files

  • Transfer: Downloads and shared-link delivery in the current monthly cycle

You can view your current usage at any time in the Billing tab. Storage is checked before uploads, and transfer is checked before downloads, to ensure you stay within your plan limits.

How do I cancel my subscription?

To cancel a paid plan:

  1. Go to Settings → Billing
  2. Click "Cancel Subscription"
  3. Confirm the cancellation

You'll keep access to your paid plan features until the end of your current billing period. After that, you'll automatically move to the Free plan. Free plans don't require cancellation.

Are there download limits on the free plan?

The free plan includes:

  • No per-file download count limit for files you own
  • 20 GB monthly transfer quota for downloads and share traffic

Share links still work on the free plan and count against your monthly transfer quota. Share links can also use custom download limits when you choose to set them.

What payment methods do you accept?

ShieldFive accepts all major credit and debit cards through Stripe, including:

  • Visa, Mastercard, American Express
  • International cards from most countries

You can view and update your payment method in the Billing tab. All payment information is securely handled by Stripe.